FAQ

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What is the standard lead time?


4-6 weeks from date from acceptance of order / pro-forma payment
.

What is the lead time for a custom finish product?


We aim to have these turned around in 6-8 weeks however this will need to be confirmed on a case by case basis, dependant on the complexities of customisation and finish.

How do I know what size picture light I need?

TM Lighting offer a service to help specify the product type, however the length of the picture light is determined by the width of the canvas. The length of the arm is determined by the height of the canvas.

What is a driver?

A driver transforms the mains supply of 230 Volts to a more useful power for use with LEDs. Without this the LEDs will fail, it is the installers responsibility to ensure this is wired in correctly.


Do I need a driver for a picture light?


Yes, these are usually mounted on the rear of the frame or located within 10-12 metres of the fixture. See instruction sheets for more details.

What is an accent light?

An accent (or Spotlight) is a lighting fixture used to enhance an area or object. More technical accent lights will have the ability to vary the beam by substituting the lenses or having the ability to focus the beam.

How do I know what beam width to use in an accent light?

A basic rule of lighting design is to “put the light where you need it”. If you are lighting a small object that is far away use a narrower beam. If you are lighting a large object from a close offset then use a wide beam. See instruction cone diagram illustration to help explain.

Can I change the beam angle of a Zero or Gallery series accent light once it’s been installed?

Yes, the optics can be interchanged onsite and replacement optics are available from TM Lighting.

Do you offer dim to warm?

When lighting art we would advise against using dim to warm to ensure that the artwork is viewed at its finest and to ensure the best colour accuracy from the art. When the light gets warmer it injects more orange hue into the artwork and there may be a lack of consistency in the Colour rendition.

Do TM products dim?

Yes, all TM products can be supplied with a dimmable. We aim to provide various dimming options however it remains the responsibility of the specifier/installer to ensure compatibility with control systems.
Dimming types available are:

  • Mains/ Phase
  • 0-10v / Analogue
  • DALI
  • Bluetooth options available on request
Will I see reflections if I have a glazed artwork?

Not if the position of the light is located carefully. You need to use a basic physics principle. So, think about the ‘angle of incidence’ and the angle of reflection.

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Please explain ‘Ambient’ and what it is trying to achieve.

Ambient’ refers to a base layer of light, a low-level glow within a room, which might come from a chandelier, table lamp, floor lamp or other diffuse non-directional light source.

Can you put a battery source behind paintings? If not, why not?

We always advise to not place batteries behind paintings for two reasons; firstly, batteries require frequent charging which adds to maintenance (up to daily on heavy product usage). Secondly, there is a risk of battery leakage and failure, which could cause substantial damage to valuable artwork.

What instance does a cooler temperature bulb work well?

A cool light temperature (such as 3500-4000k) is good for lighting some contemporary works of art and seascapes. This ensures blues or vivid whites remain clear and bright and the colour is not skewed to the yellow/warm end of the light spectrum. However, in a home setting where we want a warm inviting light, we would typically use 2700k.